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What is a chatbot? Leveraging AI and natural language processing capabilities, chatbots are computer programs designed to simulate conversation with users. They act as virtual assistants: handling queries, providing information, and facilitating transactions. While many still prefer to speak to a real human, chatbots can enhance customer service efficiency dramatically. Available 24/7, chatbots offer uninterrupted […]
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The Impact of Bias in AI Bias in AI refers to the presence of systematic and unfair preferences or prejudices in the decision-making process. But what does that mean in practice? Artificial Intelligence (AI) algorithms are designed to learn patterns and make decisions based on data. However, if the data used to train these algorithms […]
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Although technology’s role was nascent compared to today, the foundational steps taken in the 1970s set the trajectory for the UAEs technological evolution. And although perhaps late to the game, the UAE was able to learn from other countries’ trial and errors to establish an IT foundation in only a decade – a fraction of […]
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What are the Challenges of Remote Work for IT Support? From fully remote teams to three-days-a-week and everything in between, it’s clear to see the world has changed. Let’s start by exploring some of the common issues this new world presents for IT teams. Remote tech support Let’s start with the obvious: addressing tech issues […]
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If you’ve followed our blog for a while, you might be familiar with our previous web article on the importance of cloud backups. In this article, we’ll be taking a broader view, exploring beyond cloud backups to consider safeguarding the data stored on your Microsoft applications, computer, and even on-premises. Get ready for a journey […]
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What is Iaas? At its essence, IaaS is a cloud computing model that provides virtualized computing resources over the internet, offering a flexible and scalable alternative to traditional on-premise infrastructure. Imagine having access to a virtualized, on-demand pool of computing resources over the internet without the need for physical hardware. That’s exactly what IaaS […]
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Start by assessing your business needs As always, having a realistic assessment of what you’ll need will be the cornerstone of your plan for success. Before you dive into the realm of your IT setup, stop to think about your business operations. If you’ve recently opened your business, you should already be familiar with your […]
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What is a cybersecurity audit? A cybersecurity audit is a systematic examination and evaluation of an organisation’s information systems, processes, and policies to assess their effectiveness in safeguarding against cyber threats. The primary purpose of this comprehensive review is twofold: to identify potential vulnerabilities that could be exploited by cyber adversaries and to assess the […]
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The evolution of data backup The story of data backup unfolds as a narrative of continuous adaptation to the ever-evolving technological landscape. Traditionally, businesses relied on physical backups—tangible copies stored on tapes, disks, or other on-premises solutions. However, as the volume and complexity of data burgeoned, these traditional methods revealed their limitations.These physical methods were […]
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Common Business Email Issues Email Downtime:Unplanned downtime can disrupt business operations and result in financial losses. Email consulting services often focus on implementing reliable backup and recovery solutions to minimize the impact of system failures and ensure continuous access to critical communication channels. Integration Challenges:Many businesses use a variety of tools and platforms for different […]
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