Calculator

IT support has become a crucial service for how many businesses operate. Our Support Calculator tool is designed to provide businesses with a quick and simple quote in just a few clicks giving full visibility into our pricing model without the need to await for a call back. For businesses whom have more complex needs or are looking to custom tailor their quote our sales team can work with you to design a support package which incorporates all the necessary components.

1. Basic Information

Number of users

Include Licensing

Service Level Agreement (SLA)

Support Help Desk Hours Excluding Bank Holidays

Extended Support Hours (24/7)

Supported

Additional Supported Features

Email Support

Telephone Support

Remote Support

24/7 Proactive Monitoring

Response Times

Maintenance

Backups Management

Service Review

Assigned Account Manager

Reporting and Diagrams

Warranty Management

Liaising with third party Software providers

Disaster Recovery Planning

Consultancy on IT Strategy

Advice & Guidance on new hardware & Software vendor Technology

Silver

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Support Help Desk Hours Excluding Bank Holidays

Monday to Friday 9:00am – 5:30pm

Extended Support Hours (24/7)

Supported

Users / workstations / Basic Networking

Additional Supported Features

Microsoft Azure / Intune / Autopilot / Mobile Device Management / Email Security / Web Filtering

Email Support

Unlimited

Telephone Support

Unlimited

Remote Support

Unlimited

24/7 Proactive Monitoring

Servers / Network Devices / Core Business Services

Response Times

Business Critical Issues —	within 4 hours
Average tickets —	Next Business Day

Maintenance

Quarterly

Backups Management

Service Review

Annual

Assigned Account Manager

Reporting and Diagrams

Warranty Management

Liaising with third party Software providers

Disaster Recovery Planning

Consultancy on IT Strategy

Advice & Guidance on new hardware & Software vendor Technology

Gold

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Support Help Desk Hours Excluding Bank Holidays

Monday to Friday 8:00am – 6:00pm

Extended Support Hours (24/7)

Supported

Users / workstations / Basic Networking and Advanced networking (Firewalls/Access Points/Routers/Switches)

Additional Supported Features

Microsoft Azure / Intune / Autopilot / Mobile Device Management / Email Security / Web Filtering

Email Support

Unlimited

Telephone Support

Unlimited

Remote Support

Unlimited

24/7 Proactive Monitoring

Servers / Network Devices / Core Business Services

Response Times

Business Critical Issues —	within 2 hours
Average tickets —	within 8 hours

Maintenance

Bi-monthly

Backups Management

Local and Online

Service Review

Annual

Assigned Account Manager

Reporting and Diagrams

Warranty Management

Liaising with third party Software providers

Disaster Recovery Planning

Consultancy on IT Strategy

Advice & Guidance on new hardware & Software vendor Technology

Platinum

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Support Help Desk Hours Excluding Bank Holidays

Monday to Friday 6:00am – 8:00pm

Extended Support Hours (24/7)

Supported

Users / workstations / Basic Networking and Advanced networking (Firewalls/Access Points/Routers/Switches)

Additional Supported Features

Microsoft Azure / Intune / Autopilot / Mobile Device Management / Email Security / Web Filtering

Email Support

Unlimited

Telephone Support

Unlimited

Remote Support

24/7 Proactive Monitoring

Servers / Network Devices / Core Business Services

Response Times

Business Critical Issues —	within 1-hour
Average tickets —	within 4 hours

Maintenance

Monthly

Backups Management

Local and Online

Service Review

Annual

Assigned Account Manager

Reporting and Diagrams

Warranty Management

Liaising with third party Software providers

Disaster Recovery Planning

Consultancy on IT Strategy

Advice & Guidance on new hardware & Software vendor Technology

2. Security level

Authentication

Conditional Access lock down

Identity Protection

Privileged Identity Management (PIM)

Entitlement Management

Anti-phishing

Real-time detections

Safe attachments

Safe links

Advanced Hunting

Evaluation lab

Endpoint Detection and Response (EDR)

Vulnerability Scans and Management

Medium

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Authentication

Conditional Access lock down

Identity Protection

Privileged Identity Management (PIM)

Entitlement Management

Anti-phishing

Real-time detections

Safe attachments

Safe links

Advanced Hunting

Evaluation lab

Endpoint Detection and Response (EDR)

Vulnerability Scans and Management

High

(expand)

Authentication

Conditional Access lock down

Identity Protection

Privileged Identity Management (PIM)

Entitlement Management

Anti-phishing

Real-time detections

Safe attachments

Safe links

Advanced Hunting

Evaluation lab

Endpoint Detection and Response (EDR)

Vulnerability Scans and Management

Very High

(expand)

Authentication

Conditional Access lock down

Identity Protection

Privileged Identity Management (PIM)

Entitlement Management

Anti-phishing

Real-time detections

Safe attachments

Safe links

Advanced Hunting

Evaluation lab

Endpoint Detection and Response (EDR)

Vulnerability Scans and Management

3. Advanced features and devices

Features

Intune A cloud-based endpoint management service used to simplify and protect both users and devices via customisable policies

Intune Compliance Supported and available devices will actively be worked on weekly to retain a Compliance status as per the specified compliance policy

Autopilot Automate the process of setting up and configuring new devices giving a consistent build throughout the business reducing time needed to set up new devices

Devices

Firewall Advanced Network Security hardware used to monitor and control incoming and outgoing network traffic based on predefined security rules resulting in a more secure network

Switch A Network device which enables connectivity for PCs/Laptops/Servers/Access Points/VoIP phones/Printers/Scanners so that it can communicate with other devices also connected on the network

Wi-Fi A physical networking device which is used to provide wireless connectivity to a network (or multiple networks)

Server Hypervisor A physical device often referred to as a super computer which is used to host and share it’s hardware (in the form of memory, disk space and processing power) and can have multiple virtualised servers running from within

Server (Virtual Machine) A Virtual Server is a software based Server used as emulation of an actual physical Server which runs from resources (memory, disk space and processing power) supplied from a Hypervisor Server

Printer A peripheral used to make representations of graphics or text on paper in colour or black and white

4. Additional Security Options

Email Security

Enhance your business Email security by establishing key policies which include:
- SPF (Sender Policy Framework)
- DMARC (Domain-based Message Authentication, Reporting and Conformance)
- DKIM (Domain Keys Identified Mail)
Protect against malicious threats which include malware, spam and phishing attacks

Web Filtering

Restrict users from accessing certain content or URLs
Create custom categories and groups for granular control
Gain higher control
Track and regulate access
Provide reports for audits and security purposes

24/7 IT Support Provide users with additional support for emergency issues outside core business hours

Vulnerability Scans and Management A cloud-based solution to help your business protect users and devices whilst it rapidly stops attacks and evolve defences against vulnerabilities across operating systems and network devices

5. Security Operations Center (SOC)

Not required

8am-8pm M-F

24/7 Support

Trusted Managed Service Provider in Dubai

DELIVERING IT SERVICES AND SOLUTIONS IN DUBAI AND THE UAE, TAILORED TO YOUR BUSINESS NEEDS

IT Support Calculator

1. Basic Information

2. Security level

3. Advanced features and devices

4. Additional Security Options

5. Security Operations Center (SOC)