In today’s hyper-connected world, a well-maintained network infrastructure is an absolute must for organisations in every industry. As data and communication demands continue to grow, the reliability and performance of your network are paramount to your business’s success. However, with the increasing complexity of modern networks and the array of services and support options available, choosing the right network maintenance solution can be a daunting task.

The primary decision most organisations face is whether to opt for a manufacturer-backed support plan like Cisco Smart Net or to embrace the flexibility of partner support. Both options have their unique advantages and drawbacks, and selecting the one that aligns best with your organisation’s needs is a critical choice. Choosing the right network maintenance support is crucial because it directly impacts the reliability, efficiency, and security of your organisation’s network infrastructure, ultimately influencing your business’s overall productivity and success.


This article explores the intricacies of network maintenance and explores the decision-making process between Cisco Smart Net and partner support. We will examine the key features, benefits, and considerations for each option, providing you with valuable insights to make an informed decision tailored to your organisation’s size, goals, and budget. 

By the time you reach the end of this article, you’ll be better equipped to ensure that your network maintenance choice aligns with your business’s unique requirements, promoting uninterrupted connectivity and optimal performance.

Understanding Network Maintenance

What is Network Maintenance?

Network maintenance refers to the set of activities and procedures undertaken to ensure the smooth and consistent operation of an organisation’s computer network infrastructure. This comprehensive process involves monitoring, managing, and optimising various network components, including hardware, software, and security protocols. The goal of network maintenance is to prevent issues, minimise downtime, and address problems promptly when they arise.

Effective network maintenance encompasses tasks such as:

The Importance of Regular Maintenance

Regularly maintaining your network is critical to ensuring optimal network performance, which allows our organisation to operate efficiently and deliver seamless services to users and applications. Additionally, regular maintenance helps prevent costly downtime, as proactive monitoring and issue resolution can mitigate the impact of unexpected network failures. Neglecting maintenance can result in substantial long-term costs, as the risk of hardware failures and security breaches increases, which necessitate costly emergency repairs and replacements. Furthermore, regular maintenance provides crucial updates and patches that safeguard your systems and data from an ever-evolving landscape of cyber threats.

In short, network maintenance is not just a routine task but a strategic imperative to sustain the reliability, efficiency, and security of your network infrastructure, ultimately contributing to the success of your organisation.

Choosing Cisco Smart Net as your network maintenance service

Cisco Smart Net is a comprehensive network maintenance and support service provided directly by Cisco, one of the world’s leading networking equipment manufacturers. This service is designed to ensure that your Cisco network infrastructure remains robust, secure, and fully operational. Cisco Smart Net offers a range of features and benefits that can be invaluable for organisations relying on Cisco’s networking solutions. Let’s explore three key benefits of Cisco Smart Net. 


Access to Cisco TAC

One of the primary advantages of Cisco Smart Net is the access it provides to Cisco’s Technical Assistance Center (TAC). TAC is staffed with highly skilled engineers who can provide expert guidance and assistance with diagnosing and resolving complex network issues. This direct line to Cisco’s experts can be instrumental in quickly resolving critical problems, minimising network downtime, and optimising your network’s performance.

Software Updates and Upgrades

Furthermore, Cisco Smart Net includes access to the latest software updates and upgrades for your Cisco devices. Staying up-to-date with software is vital for addressing security vulnerabilities, improving network functionality, and ensuring compatibility with new technologies. With Smart Net, you can keep your network infrastructure current and secure.

Hardware Replacement

Another significant benefit of Cisco Smart Net is the provision for hardware replacement. In the event of a hardware failure, Cisco can ship replacement components promptly, minimising disruptions to your network operations. This service is particularly crucial for organisations that require high network availability and cannot afford extended downtime.



It’s clear Smart Net has a range of features that make it attractive to any organisation. But does it have any limitations? 


While the benefits of Cisco Smart Net are substantial, it’s essential to consider the associated costs. Cisco Smart Net services can be relatively expensive, particularly for organisations with large and complex network infrastructures. The cost of ongoing support must be weighed against your budget constraints and the criticality of your network.

Limited support 

Smart Net’s support is predominantly reactive, focussing on resolving issues as they occur rather than the strategic approach to pre-empt them associated with expert partner support. As a result, there is a higher likelihood of network disruptions without advanced warnings. 

Limited Hardware Coverage

It’s important to note that Cisco Smart Net primarily covers Cisco hardware. If your organisation uses a mix of networking equipment from different manufacturers, the coverage provided by Cisco Smart Net may not extend to non-Cisco devices. This limitation could be a drawback for organisations with heterogeneous network environments.

What about Cisco Partner Support?

Cisco Partner Support is another network maintenance option provided directly by Cisco, offering an array of features and services to keep your Cisco network infrastructure operating at peak performance. This service aims to ensure the reliability and security of your network while providing access to Cisco’s resources and expertise.

Benefits of Cisco Partner Support 

Access to Cisco TAC

Similar to Cisco Smart Net, Cisco Partner Support provides direct access to Cisco’s Technical Assistance Center (TAC). This access is invaluable for promptly addressing network issues, gaining expert guidance, and resolving complex technical challenges. By being able to tap into Cisco’s extensive knowledge base, your business can significantly reduce network downtime.

Confidence in high standards 

The only route to becoming a Cisco partner is through meeting rigorous requirements and demonstrating deep expertise in Cisco products, meaning that you can trust a Cisco partner to have the skills and knowledge your business needs. Cisco Partner Support gives your organisation access to the expertise you may not find in-house, helping your networks to perform as they should. 

Better business outcomes

Cisco Partner Support enables your business to receive guidance tailored to your unique situation. At Cloud Technologies, we take pride in partnering with our clients to provide network support customised to meet your business challenges in a way that complements our other consulting services. As a result, Cisco Partner Support can help you derive the most value from your network through continuous management, proactive support, and expert guidance. 


On the flip side, there are certain drawbacks associated with Cisco Partner Support that should be considered. The two most important are: 


Cost considerations for Cisco Partner Support can’t be overlooked. If your organisation has extensive Cisco networking equipment, the costs for this type of support may be substantial. Evaluating the budget and the value of the services against the network’s criticality is essential.

Variations in expertise 

When it comes to choosing a partner, it’s important to choose the right one. While all of Cisco’s certified partner meet a high technical standard, they may differ in the levels of service and expertise they provide. For example, different partners may not offer comprehensive support, or their customer service may leave much to be desired. The effectiveness of your Cisco Partner Support can hinge on the partner you choose, meaning that selecting a trustworthy and proactive partner like Cloud Technologies is vital to receiving the consistent and high quality network maintenance your business deserves. 


In the ever-evolving landscape of network maintenance, the choice between Cisco Smart Net and Cisco Partner Support can indeed be a challenging decision. Both options offer a wealth of benefits, but they come with their own set of considerations. Whether you opt for the direct support of Cisco or the flexibility of partner support, one thing remains crystal clear: having the right support partner by your side is paramount.

In a world where network reliability, security, and performance are non-negotiable, the guidance and expertise of a trusted support partner can make all the difference. The dynamic nature of technology and the unique requirements of each organisation mean that one-size-fits-all solutions rarely apply. Your choice of support should align seamlessly with your network’s complexity, your budget constraints, and your long-term objectives.

While the decision-making process may be intricate, it is a pivotal one that directly influences the health and vitality of your network infrastructure. The right support partner not only provides you with valuable technical assistance but also acts as a strategic ally, helping you navigate the complexities of modern networking.

Ultimately, the path to choosing the perfect network maintenance option may be winding, but with a knowledgeable and adaptable support partner, you can confidently face the challenges of maintaining your network, ensuring its reliability, and safeguarding its security, no matter what the future holds.

If you’re looking for your network maintenance support provider, don’t hesitate to contact us at Cloud Technologies today.