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IT Support and delivery is a fundamental element of operating a business. Overall performance in this area can be reviewed in multiple ways, but in any type of review, there are really only three outcomes:

Good Service: The service you receive is excellent. You wish to continue with your current IT provider.

Average service: The service is fine, but some things need to change and conversations must take place to outline the necessary improvements.

Poor service: You’re dissatisfied with your current IT provider and plan to retender with the intention to change IT Support Company.

IT Support and delivery is a fundamental element of operating a business in the UAE. Overall performance in this area can be reviewed in multiple ways, but in any type of review, there are really only three outcomes:

Good Service: The service you receive is excellent. You wish to continue with your current IT provider.

Average service: The service is fine, but some things need to change and conversations must be had to outline the necessary improvements.

Poor service: You’re dissatisfied with your current IT provider and plan to retender with the intention to change IT Support Company.

Why might you look to change IT company?

All too often, businesses in the Emirates find themselves receiving average, or even worse, poor service. In these instances, there are many reasons to look for a new IT Support Company, including:

• Dissatisfaction with the Service Levels you’re receiving.
• Long wait times for requests to be actioned.
• Unsatisfactory communication.
• Unsatisfactory customer service.
• No available extended support outside the basic Monday to Friday, 9:00 – 17:30.
• Cost savings
• Greater range of services with a new provider
• Better location for your business under a new provider
• Searching for an IT Support Company which can handle your growth in users and services.

IT Support FAQs

It’s not uncommon to feel like your IT Support company is underperforming. When considering a change, you might ask yourself the following questions:

• How will it improve my business?
• What will be the impact on my users, devices, and services?
• Will there be an outage – or even multiple outages?
• Will I be better or worse off financially?
• What if the new company doesn’t understand my business?
• How long will it take?
• How can I re-educate my users about the new IT Company?

Faced with this list, it’s tempting to stick with your current provider out of fear. The worry that things could be worse leaves many businesses stuck with an underperforming provider that continues to deliver services that leave much to be desired.

There’s a better option. Here at Cloud Technologies based in Dubai, we strive to keep our clients happy and satisfied by providing excellent services. We’re so confident that our clients will choose us again and again that we don’t believe in tying anybody in to lengthy contracts. Instead, our service speaks for itself.

If you find yourself unhappy with your current provider for any reason, don’t stay out of fear. Speak to Cloud Technologies today and let us improve your business from day one.