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We all want to maximise the productivity of our teams and reduce downtime. One crucial way of achieving that is to make sure that your IT hardware and software work efficiently without problems every day of the week.

Our 24/7 IT Support Services provided in the UAE are on hand to help you do just that. Up to date with the latest IT knowledge, we diligently follow and research new technologies so that we can support and maintain current and old solutions. In doing so, we meet not only your business needs of today, but also tomorrow.

All of our support features can be enjoyed for a fixed monthly price.

Cloud Technologies 24/7 IT Support Service

No matter the time, our 24/7 IT Support Contracts are there to fix any problems or issues promptly and get your system up and running in no time. Checked frequently by our support help desk, our monitoring platform alerts the team for any outages. Day or night, issues are proactively found and fixed before they can transform into serious problems.

Even better, we don’t typically require the presence of someone to physically be onsite. Often, the work can be resolved remotely as a result of our secure and direct connection into your infrastructure. This reduces the time it takes us to fix core issues, such as networking and server services.

In the rare case that we are unable to access remotely, we may ask an on-site individual to act as our ‘eyes and hands’, providing guidance and instruction from afar. If this is still not possible, a member of our team will happily provide an onsite visit.

For security, we require the user to grant us access into their device with our over the phone guidance before using remote access software on user workstations.

With our extensive experience in resolving technical problems, we’re here to fix any issue, big or small. Read on for our IT Support Service packages:

24/7 Network Operation Centre (NOC)

Our Dubai based Network Operation Centre support means we can monitor, manage, supervise, and maintain your network infrastructure 24 hours a day, 7 days a week. We can identify and resolve any issues before they become a serious problem.

Ad-Hoc 24/7 IT Support Services

Don’t want to be on a contract? If you’d prefer to be charged per hour, our ad-hoc 24/7 IT Support service can quote you a price for a specific task. This is a good option for small businesses that do not require regular and preventative IT Support. Giving you access to telephone and remote support as well as onsite visits, our 24/7 Ad-Hoc IT Support services are available to businesses located throughout the UAE with our team available to assist support your infrastructure and maintain a high level of security.