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If you’re looking for a well-established, professional, and efficient IT service in the UAE, you’ve come to the right place. Our IT Support for SMBs is tailored to be cost-effective and deliver you the IT support you need when you need it.

Why choose Cloud Technologies?

Here at Cloud Technologies based in Business Bay Dubai, we focus on providing you with the complete IT solution which fits your business needs.

We don’t believe in tying our clients into long-term contracts: we show our clients that they were right to trust us with all aspects of their IT through our high-quality service. Instead, we offer a rolling 30-day support contract which gives you the flexibility to leave without termination fees if your circumstances change.

Our consultants and engineers hold a wide range of certifications from leading vendors within the IT industry, and they strive to consistently exceed expectations. With our team helping you, you can focus on the day-to-day running of your business.

What services can we provide?

Our packages consist of a three tiered service. Ranging from Silver, Gold, and Platinum, the tiers provide different levels of services and response times. If these aren’t quite what you’re looking for, we can also create custom support contracts which are tailored to your business needs. Through these, we can include additional services normally only availably through a higher support tier. This means your business gets all the IT support it needs.

Our key services provided in all tiers include: 

• Infinite email, telephone, and remote support
• Network support for both wired and wireless networks
• Support help desk available from Monday to Friday, 9 am through to 6pm (excl. holidays)
• 24/7 Proactive monitoring
• Infrastructure documentation
• Maintenance schedules for supported devices

Additional services available include:

• 24/7 Support
• Cloud Backups
• Advanced Networking
• Network Diagrams
• Warranty Management
• Advanced Security
• 3rd Party vendor engagement
• DR Planning
• Capacity Planning
• Consultancy on Strategy and Guidance
• Dedicated Account Manager
• Onsite Engineer
• Weekend Maintenance

Why choose our IT Support for SMB Service?

Even if you’re satisfied with your internally managed IT Support, our IT Support for SMB can be a useful additional tool if you’re looking for a change to how your IT operates. Furthermore, those who choose to outsource will be able to expand through hiring an external IT Support Company to act on your behalf to manage your IT infrastructure, development, maintenance, user, and device support. Finally, those who choose to see their in-house IT department work in close partnership with an outsourced IT Support company benefit from the flexibility of delivering business services through a more structured approach.

Three ways to manage your IT:

• Internally, through an in-house IT department
• Outsourced, through a third-party IT company
• Shared, through an in-house IT department working closely with a third party IT company

Switching your IT Provider to Cloud Technologies

When you consider the ins and outs of changing IT providers, the perceived hassle may lead you to think that you can just ‘get by’ with the service you currently get. Yet there’s no need to settle. Cloud Technologies will ask all the necessary questions at the very beginning of your journey to ensure that we are the right provider for your business. This means you don’t waste any time and can switch with the comfort of knowing it’s the right move.

Want to know more about our IT Support for SMB service provided in the UAE? Get in touch today.