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Whatever the needs of your UAE organisation and whatever your industry, we have the right IT support package for you. With three IT Support contract packages to choose from, you’re sure to find a package that meets your technical requirements and fits to your desired budget.

As standard, our IT Support packages include:

• Infinite email, telephone, and remote support
• 24/7 Monitoring of Servers & Network Devices
• 30 day rolling contracts instead of fixed long-term ones
• Fixed Pricing
• Experienced and certified Engineers
• UK based IT support centre
• Fast and Friendly Service
• Regular Maintenance Schedules and patch management

What can you expect from our IT Support packages?

To start with, the great benefits that you’d expect from an industry-leading IT support and consultancy company.

With the choice of three tiers (silver, gold, and platinum) you can select the most suitable option for your business needs and reduce your IT support service costs.

Want to customise your package? No problem! If you’d like to add on an additional service from a higher tier, please get in touch with us today. We’ll tailor your support package to include a silver or gold foundation with a bolt on cost for any additional services you require.

Silver support is best suited for:

• Newly established businesses
• Those seeking Monday to Friday 09:00 am – 17:30 pm support
• Tackling every-day IT issues
• Providing basic Networking support

Gold support is best suited for:

• Small and Medium Businesses (SMBs)
• Enterprise Businesses
• Those seeking Monday to Friday 08:00 am – 18:00 pm support
  • You can extend support until 20:00 pm Monday to Friday with a tailored package.
• Advanced Networking requirements
• Those looking to work alongside an internal IT department

Platinum support is best suited for:

• Small and Medium Businesses (SMBs)
• Enterprise Businesses
• 24/7 support
• Complex systems and networks
• Strategic Consultancy needs
• Disaster Recovery (DR) Planning

For more information, please contact us to discuss our services provided both in Dubai and throughout the UAE, and a member of our team will be happy to help.